Shipping Policy

Thank you for shopping with Arvana. We carefully pack and ship every handcrafted product with love and attention.

Order Processing

• Orders are usually processed within 2–5 business days
• Since products are handmade, some items may require additional preparation time
• Orders placed on weekends or holidays will be processed on the next working day

Shipping Time

Estimated delivery times:

• Within India: 4–10 business days
• International orders (if available): 7–21 business days

Delivery times may vary depending on your location and courier service availability.

Shipping Charges

• Shipping charges are calculated at checkout
• Free shipping may be available on selected products or order values

Order Tracking

Once your order is shipped:

• You will receive a tracking ID/link through email, SMS, or WhatsApp
• Tracking updates may take up to 24 hours to appear

Delays

While we try our best to deliver on time, delays may occur due to:

• Weather conditions
• Courier issues
• Festivals or high-order volume
• Incorrect address details

We appreciate your patience in such situations.

Incorrect Address

Customers are responsible for providing accurate shipping details.
We are not responsible for orders delayed or lost due to incorrect addresses provided during checkout.

Damaged Package

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Share clear photos/videos of the package and product

We will review the issue and assist with replacement or support if eligible.

Contact Us

For shipping-related questions, contact us at:

• Email: arvana0011@gmail.com
• Instagram: Arvanacrafts

Thank you for supporting handmade art and small businesses